January 16, 2023

Thank you for your letter and enclosure to the Honourable Helena Jaczek, M.D., P.C., M .P., regarding Canada Post’s delivery service in rural Saskatchewan. While Minister Jaczek has high –level accountability for the Corporation’s broad direction, operational issues like this one are under the purview of Canada Post. Your correspondence was therefore referred to the Corporation for review. In my role as Chief Operating Officer, I am accountable for our daily operations and our delivery network and, as such, your query was entrusted to me for reply. 

At the outset, I want to assure you we appreciate Canada Post’s unique role in keeping rural and remote communities connected, and we take our responsibilities, as mandated by the government, very seriously in this regard. We always consider such communities when making operational changes and meeting the evolving post al needs of all Canadians. An 

important aspect of our mandate is to provide all Canadians with an affordable and accessible postal service, while remaining financially self-sustaining. To this end, following a significant increase in e-commerce and a steady decrease in Lettermail™, we began streamlining mail operations throughout the country a number of years ago by consolidating and transferring them to urban centres for sortation before delivery.  This change, which is consistent with Canada Post’s Mail Delivery Standards, enables us to offer efficient services to Canadians in all regions at affordable prices and is necessary due to the required automation and expense of mail and parcel sortation and distribution. 

Manon Fortin – Chief Operating Officer, Canada Post